Privacy policy

Last updated: January 25, 2026

Karmaveda ("Karmaveda", "we", "us", or "our") operates this website, mobile applications, and related online services (collectively, the "Services") to provide customers with curated spiritual, religious, educational, and lifestyle products and services.

Our store is powered by Shopify, which enables us to offer ecommerce functionality, secure payments, and order fulfillment. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or transact through our Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.

By accessing or using any part of the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Personal Information We Collect

"Personal Information" means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include anonymized or de-identified data.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

Financial & Payment Information

  • Payment card details
  • UPI or other payment identifiers
  • Transaction confirmations and payment status

Payment information is processed securely through PCI-compliant payment gateways. We do not store full card details on our servers.

Account Information

  • Username and password
  • Preferences and settings
  • Order history

Transaction & Shopping Activity

  • Products viewed, added to cart, or wishlist
  • Orders placed, returned, exchanged, or cancelled

Communications

  • Emails, WhatsApp messages, support chats, or inquiries you send to us

Device & Usage Information

  • IP address
  • Browser and device type
  • Pages visited, time spent, interaction patterns

2. Sources of Personal Information

We collect personal information from:

  • You directly, when you create an account, place orders, or contact us
  • Automatically, through cookies and similar technologies
  • Service providers such as payment processors, logistics partners, analytics tools
  • Partners and third parties, including Shopify and advertising platforms

3. How We Use Your Personal Information

We use your personal information for the following purposes:

Providing and Improving Services

  • Processing payments and orders
  • Managing accounts and preferences
  • Shipping, returns, and exchanges
  • Personalizing your shopping experience

Marketing and Promotions

  • Email, SMS, WhatsApp, and push notifications
  • Promotional offers and updates
  • Abandoned cart reminders
  • Targeted advertisements across platforms

You may opt out of promotional communications at any time.

Security and Fraud Prevention

  • Account authentication
  • Detecting and preventing fraud or misuse
  • Protecting customers and platform integrity

Customer Support and Communication

  • Responding to inquiries
  • Resolving disputes
  • Maintaining our business relationship

Legal and Compliance

  • Complying with applicable laws
  • Responding to lawful requests
  • Enforcing policies and agreements

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to:

  • Enable essential website functionality
  • Remember preferences
  • Analyze traffic and performance
  • Deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Services.

5. Marketing Communications (Email, SMS and WhatsApp)

By using our Services, you consent to receiving transactional and promotional communications via email, SMS, WhatsApp, phone calls, or notifications.

You can opt out of promotional messages at any time by following the unsubscribe or opt-out instructions provided.

6. Disclosure of Personal Information

We may disclose your personal information:

  • To Shopify and its affiliates
  • To service providers (payments, shipping, analytics, marketing tools)
  • To advertising and marketing partners
  • When you request or consent to such disclosure
  • During business transactions such as mergers or acquisitions
  • To comply with legal obligations or protect rights and safety

Third parties process information according to their own privacy policies.

7. Relationship with Shopify

The Services are hosted by Shopify Inc. Shopify processes personal information to provide and improve ecommerce functionality.

Shopify may use information from your interactions with our store and other merchants to offer enhanced features. Shopify is responsible for handling rights requests related to such processing.

Learn more at: https://privacy.shopify.com/en

8. Spiritual, Educational and Advisory Services Disclaimer

Certain Services offered by Karmaveda, including astrology, spiritual guidance, religious content, and educational material, are provided for informational and spiritual purposes only.

These Services do not constitute medical, legal, or financial advice and should not be treated as a substitute for professional consultation.

9. Third-Party Websites and Social Media

Our Services may include links to third-party websites or platforms. We are not responsible for their privacy practices or content.

Information shared through social media or third-party integrations is governed by the privacy policies of those platforms.

10. Children's Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

If a child has provided personal information, please contact us to request deletion.

11. Security and Data Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can guarantee absolute security.

Personal information is retained only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

12. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion
  • Receive a copy of your data
  • Opt out of marketing communications

We may verify your identity before processing requests.

Do Not Track: Our Services do not currently respond to browser "Do Not Track" signals.

13. Indian Legal Compliance

This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which require publishing a Privacy Policy for the collection, use, storage, and transfer of sensitive personal data or information.

14. Grievance Officer

In accordance with applicable law:

Name: Nitin Bhapkar

Email: nitin@karmaveda.in

Response Time: Within 30 days

15. International Transfers

Your personal information may be stored or processed outside your country. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

16. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated "Last updated" date.

17. Contact Us

For questions, concerns, or privacy requests, contact us at: